Let’s be honest. Let’s us be real.  Most businesses in the Central Florida marketplace are flat-out disappointing.  I’m often forced to settle or accept substandard customer service, products, and workmanship.  When I speak p, some representative gives me a crazed look of inconvenience.  Of course, let’s not forget three standard responses that drive any consumer crazy: I’m just doing what I’m told. That’s the nature of the beast, and that’s the best I can do.  Often, I am forced to settle.

Those who know me do not consider me difficult or picky or unrealistic. They just understand one simple concept.  If you ask me to do something, I am an all-in mentality.  I am only interested in being the best and producing the best possible result.  I expect the same in return from my people and suppliers.

I have come to realize that creating a happy customer is a monumental task.  Companies try, but they fail miserably.  Maybe it’s a defective product or service.  Maybe it’s just bad customer service or maybe it’s because what was promised was not delivered.  It’s always something. Regardless, the question is “why” The answer is relatively simple.  A company is only as good as it’s the owner and the people he or she employs! Understand, the owner's core beliefs will determine the outcome of any interaction.  If the owner cares, so do the employees.  If the owner possesses a flaw, chances are the employees possess more.

So that’s why it’s fair to ask any employee, of any company, what the owner’s core beliefs are.  It will the be the difference between a happy ending and an unhappy one all depends upon those core beliefs.

1. If it’s to be, it’s up to me. I firmly believe creating happy people and happy customers is more important than selling a good or service. I do not believe in mediocrity.  Once I set out to accomplish a goal, I give it my everything.  I firmly believe you are only as good as your word! I believe I have the power to change anything and most importantly the ability to be the difference-maker.

 

2. Be honest at all times.  I firmly believe the truth is not always pleasant to hear but telling the truth will gain a person’s respect in the end.  That is why the following saying is posted by our entrance and exits.  “A customer does not mind bad news, They mind no news.” I firmly believe the only way to succeed in life and in business is to make mistakes.  The key is to understand the nature of the mistake, own it, and never make it twice.

 

3. Do it right the first time and always do the right thing.  I firmly believe doing the right thing can outperform a bad economy or the latest fad.  So, when decisions are made within my company, they are based on what's right and not on the bottom line.  I firmly believe the result of anything directly reflects my character.  As a result, it is all or nothing when I do something. Anything less is unacceptable.