1. Agreement to These Terms

These Terms of Service (“Terms”) govern your access to and use of the websites operated by Florida Living Outdoor, LLC (“Florida Living Outdoor,” “FLO,” “we,” “us,” or “our”), including floridalivingoutdoor.com, hurricanescreen.floridalivingoutdoor.com, and any other subdomains or properties we operate (collectively, the “Sites”).

By accessing or using the Sites, requesting a quote, scheduling a consultation, submitting a form, or otherwise interacting with the Sites, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Sites.

These Terms govern your use of the Sites only. Project-specific matters — including the scope of installation work, payment terms, change orders, schedule, project warranties, and other contractual obligations between you and Florida Living Outdoor — are governed by the separate written contract or proposal you sign with Florida Living Outdoor for your project. In the event of any conflict between these Terms and your signed project contract, the signed project contract controls for project-specific matters.

2. Who We Are

Florida Living Outdoor, LLC is a Florida limited liability company that designs, installs, and services motorized retractable screens, hurricane-rated screens, pergolas, awnings, fencing, outdoor lighting, and related outdoor living systems for residential and commercial customers in Florida.

3. Eligibility

You must be at least 18 years old to use the Sites or to enter into a contract with Florida Living Outdoor. By using the Sites, you represent and warrant that you are at least 18 and have the legal capacity to enter into binding agreements.

The Sites are intended for use by individuals located in the United States. We do not actively market our installation services outside the State of Florida. If you access the Sites from outside the United States, you do so at your own initiative and are responsible for compliance with applicable local laws.

4. Information on the Sites

4.1 Information Authored by Florida Living Outdoor

Some content on the Sites is authored or curated by Florida Living Outdoor based on our experience, training, research, and ongoing work in the field. This includes general guides, blog articles, project case studies, application examples, and educational content about hurricane preparedness, building code, weather control, and outdoor living systems.

This content is provided for general informational purposes only. While we work to ensure accuracy at the time of publication, we make no guarantee that all information is current, complete, or applicable to your specific situation. Information on the Sites is not a substitute for professional engineering, legal, building code, insurance, or other expert advice. Specific recommendations for your project will be made by Florida Living Outdoor design staff during your consultation, in writing, and as part of your signed project contract — not based on general website content.

4.2 Information Provided by or Sourced from Manufacturers

Other content on the Sites — including product specifications, performance claims, certifications, building code approvals, wind ratings, warranty terms, color options, dimensions, motor and control system features, and technical drawings — is provided by or sourced from the manufacturers of the products we install. This includes (without limitation) information from manufacturers of motorized screens, hurricane screens, pergolas, awnings, motors, control systems, and related components.

Florida Living Outdoor presents this manufacturer-sourced information in good faith based on what the manufacturer has provided to us through marketing materials, product documentation, training, certifications, or other sources. We do not independently verify, endorse, or guarantee the accuracy of manufacturer-provided information, and we are not responsible for errors, omissions, changes, or misrepresentations in that information. Manufacturers may update specifications, change product designs, modify warranty terms, or discontinue products at any time without notice to us.

If accuracy on a specific manufacturer claim is material to your purchasing decision, we encourage you to verify the claim directly with the manufacturer or to ask Florida Living Outdoor in writing during your consultation. The actual specifications, performance, and warranty terms applicable to a product you purchase will be those provided by the manufacturer at the time of your purchase, not those that may have appeared on the Sites at any prior date.

4.3 No Liability for Reliance on Site Information

To the maximum extent permitted by law, Florida Living Outdoor is not liable for any decision, action, or transaction taken in reliance on information appearing on the Sites — whether the information was authored by Florida Living Outdoor or provided by or sourced from a manufacturer or other third party — except to the extent such information is incorporated into a written project contract you sign with Florida Living Outdoor.

5. Project Contracts and Warranties

5.1 Project Contracts Govern Project-Specific Matters

If you become a customer of Florida Living Outdoor, the work we do for you is governed by a separate written project contract or proposal that you sign. That contract addresses project-specific matters including:

• Scope of work and deliverables
• Pricing, payment schedule, and deposit requirements
• Materials, products, and finishes
• Schedule and completion timeline
• Permits and inspections
• Change orders
• Cancellation and refund policies
• Project-specific warranty terms (in addition to the warranty information in this Section 5)

For all project-specific matters, the terms of your signed project contract control. These Terms of Service do not modify, replace, or supplement the project-specific terms of your signed contract.

5.2 Florida Living Outdoor’s Craftsmanship Warranty

Florida Living Outdoor warrants its installation craftsmanship for a period of three (3) years from the date of substantial completion of the installation. This warranty covers the workmanship of FLO’s installation — meaning the manner in which we mounted, fastened, aligned, sealed, and otherwise installed the product on or at your property.

The craftsmanship warranty does not cover:

• The product itself, which is covered (if at all) by the manufacturer’s warranty (see Section 5.3)
• Damage caused by acts of God, including hurricanes, tornadoes, floods, fires, lightning, earthquakes, falling trees, or flying debris
• Damage caused by misuse, abuse, accident, alteration, modification, or repair by anyone other than Florida Living Outdoor
• Damage caused by failure to follow operating instructions or maintenance recommendations
• Damage caused by conditions in the underlying structure, building, or surface to which the product was installed (such as rot, settlement, structural movement, water intrusion, or pre-existing defects), unless those conditions were within the scope of work in the project contract
• Normal wear, fading, weathering, or aesthetic changes consistent with outdoor exposure
• Cosmetic issues that do not affect function
• Damage occurring after a transfer of ownership of the property, unless the warranty has been formally assigned with FLO’s written consent

The exclusive remedy under the craftsmanship warranty is, at FLO’s discretion, either repair or re-performance of the affected installation work. The craftsmanship warranty is the only warranty FLO offers on its own installation services.

5.3 Manufacturer Warranties

The products we install are covered (if at all) by warranties provided by the manufacturers of those products. All product warranties — including warranties on motorized screens, screen fabric, motors, controls, pergolas, awnings, fencing components, lighting fixtures, and any other manufactured product — are exclusively the responsibility of the manufacturer of that product.

Florida Living Outdoor is not the manufacturer or warrantor of any product we install. We do not extend the manufacturer’s warranty, modify the manufacturer’s warranty terms, or assume any of the manufacturer’s warranty obligations. The terms, duration, exclusions, and remedies under any manufacturer warranty are determined solely by the manufacturer and the documents the manufacturer provides with the product.

Where a manufacturer warranty has been provided to us for delivery to you, we will provide you with a copy of the warranty document. If you cannot locate the document, please contact us and we will use reasonable efforts to obtain or reproduce a copy.

5.4 Service Coordination and Labor Coverage

If a product we installed develops a defect or issue that you believe is covered by the manufacturer’s warranty, please contact Florida Living Outdoor first. We will use reasonable efforts to:

• Document the issue and confirm whether it appears to be a manufacturer warranty matter or a craftsmanship matter
• Communicate with the manufacturer on your behalf to initiate a warranty claim
• Schedule any required service visit
• Order replacement parts from the manufacturer where the manufacturer has approved a warranty claim
• Complete the warranty service work once parts are available

Labor coverage on warranty service. For service visits required to address a manufacturer warranty claim, Florida Living Outdoor will cover the cost of labor for service visits performed within three hundred sixty-five (365) days from the date of substantial completion of the original installation. After day 365, you are responsible for labor charges associated with warranty service visits, billed at FLO’s then-current service rates, even if the manufacturer covers the cost of replacement parts. The 365-day labor coverage applies regardless of which manufacturer’s product is involved.

Service availability depends on manufacturer cooperation. Florida Living Outdoor’s ability to provide warranty service depends on the manufacturer making replacement parts and technical support available. If a manufacturer ceases operations, refuses to honor a warranty claim, refuses to supply replacement parts, discontinues a product or part, or otherwise fails to cooperate, Florida Living Outdoor cannot complete the warranty service. In those circumstances, Florida Living Outdoor has no obligation to provide replacement parts at our own expense, to manufacture substitutes, or to refund or credit any portion of the original purchase price. We will, however, use reasonable efforts to assist you in pursuing the manufacturer directly and may be able to suggest alternatives where appropriate.

The manufacturer remains the warrantor. Nothing in this Section 5.4 makes Florida Living Outdoor responsible for the manufacturer’s warranty obligations. The manufacturer is responsible for providing warranty coverage on its product. Florida Living Outdoor coordinates and assists; the manufacturer warrants and pays.

5.5 Application to All Manufacturers

The framework in this Section 5 — FLO’s 3-year craftsmanship warranty, FLO’s 365-day labor coverage on warranty service, and the manufacturer’s sole responsibility for product warranties — applies to all products Florida Living Outdoor installs, regardless of the manufacturer. This includes existing installations completed under prior product partnerships and new installations completed under current or future product partnerships. References elsewhere in our materials to specific manufacturer warranty terms are summaries of the manufacturer’s own terms, which you should consult directly for accuracy.

6. Acceptable Use of the Sites

You agree to use the Sites only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Sites in any way that violates any applicable federal, state, or local law or regulation
• Use the Sites to transmit or facilitate the transmission of any unsolicited advertising, spam, chain letters, or similar material
• Impersonate Florida Living Outdoor, any FLO employee, another user, or any other person or entity
• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Sites, or that may harm Florida Living Outdoor or users of the Sites
• Use the Sites in any manner that could disable, overburden, damage, or impair the Sites or interfere with any other party’s use of the Sites
• Use any robot, spider, or other automatic device, process, or means to access the Sites for any purpose, including monitoring or copying material on the Sites, except as expressly permitted by these Terms
• Introduce any viruses, malware, or other malicious code
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Sites or any system or network connected to the Sites
• Otherwise attempt to interfere with the proper working of the Sites
• Use the Sites for any commercial solicitation purposes, or to compete with Florida Living Outdoor
• Use any content from the Sites in violation of Section 8 (Intellectual Property)

7. User Content, Reviews, and Submissions

7.1 Submissions to Florida Living Outdoor

If you submit testimonials, photographs, reviews, comments, suggestions, ideas, or other content to Florida Living Outdoor — whether through the Sites, through email, by text message, in person, or through third-party platforms (such as Google, BBB, Facebook, or Instagram) where you have tagged or addressed Florida Living Outdoor — you grant Florida Living Outdoor a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display the submitted content for any business purpose, including marketing and advertising of FLO’s services. You represent that you own the content you submit or have all necessary rights to grant this license.

7.2 Reviews and Ratings

You agree that any review or rating you provide will:

• Be based on your actual experience with Florida Living Outdoor
• Not contain false, misleading, or defamatory statements
• Not contain offensive, profane, discriminatory, or harassing language
• Not violate the privacy or rights of any other person
• Not be submitted as part of a coordinated effort with anyone competing with Florida Living Outdoor

Florida Living Outdoor may, but is not obligated to, monitor reviews, respond to reviews, or request that platforms remove reviews that violate these Terms or the platform’s own terms. Reviews and ratings reflect the views of the individuals who submitted them and are not statements by Florida Living Outdoor.

7.3 Project Photos

If Florida Living Outdoor takes photographs or videos at your project site during or after installation, those photographs and videos are owned by Florida Living Outdoor and may be used by Florida Living Outdoor for marketing, training, sales materials, and other business purposes, except where you have notified us in writing in advance that you wish to opt out of such use. Florida Living Outdoor will not include personally identifying information about you (such as your name or address) in publicly distributed materials without your consent.

8. Intellectual Property

The Sites and their entire contents, features, and functionality — including but not limited to text, graphics, photographs, illustrations, videos, designs, layouts, logos, trade names, trademarks, service marks, and the selection, arrangement, and presentation of content — are owned by Florida Living Outdoor, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Subject to your compliance with these Terms, Florida Living Outdoor grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Sites for personal, non-commercial purposes. You may not:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the Sites, except as expressly permitted by these Terms
• Use any content from the Sites for commercial purposes, including for advertising, promoting, or selling competing products or services
• Delete or alter any copyright, trademark, or other proprietary notices from any content on the Sites
• Use the Sites’ trademarks, service marks, or logos without our prior written permission

If you believe that any content on the Sites infringes your copyright or other intellectual property right, please contact us at [email protected] with sufficient information for us to investigate (including identification of the work claimed to be infringed, the location of the allegedly infringing material, your contact information, and a statement under penalty of perjury that the information is accurate and that you are authorized to act on behalf of the rights holder).

9. Third-Party Content and Links

The Sites may contain links to third-party websites, services, or resources that are not owned or controlled by Florida Living Outdoor. We provide these links as a convenience and do not endorse, sponsor, or assume responsibility for any third-party content, products, or services. Your access to or use of any third-party website is at your own risk and subject to the terms and policies of that third party.

The Sites may also display content provided by third parties, including manufacturer specifications, product images, customer reviews aggregated from third-party platforms, and similar content. Florida Living Outdoor is not responsible for the accuracy, completeness, or appropriateness of third-party content. See Section 4 for additional information about manufacturer-sourced content.

10. Privacy

Your use of the Sites is also governed by our Privacy Policy, which describes how we collect, use, and disclose information about you. By using the Sites, you consent to our handling of information as described in the Privacy Policy.

11. Disclaimers and Limitation of Liability

11.1 “As Is” Disclaimer

To the maximum extent permitted by applicable law, the Sites and all content, features, and services available through the Sites are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. Florida Living Outdoor expressly disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

Florida Living Outdoor does not warrant that the Sites will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Florida Living Outdoor does not warrant the accuracy, completeness, or currency of any content on the Sites, including content authored by Florida Living Outdoor and content provided by or sourced from manufacturers (see Section 4).

This Section 11.1 governs the Sites only. The warranties applicable to installation services and to products are addressed in Section 5 and in your signed project contract.

11.2 Limitation of Liability

To the maximum extent permitted by applicable law, in no event will Florida Living Outdoor or its officers, members, employees, agents, contractors, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the Sites or these Terms, regardless of the legal theory and even if Florida Living Outdoor has been advised of the possibility of such damages.

Without limiting the foregoing, Florida Living Outdoor’s total aggregate liability arising out of or relating to your use of the Sites or these Terms will not exceed one hundred dollars ($100). For any liability arising out of or relating to a project contract you have signed with Florida Living Outdoor, the limitations and remedies in that contract control, not this Section 11.2.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. To the extent any such exclusion or limitation is not permitted in your jurisdiction, it will apply to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Florida Living Outdoor and its officers, members, employees, agents, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use or misuse of the Sites
• Your violation of these Terms
• Your violation of any rights of any third party, including intellectual property, privacy, or publicity rights
• Your violation of any applicable law or regulation
• Any content you submit to the Sites or to Florida Living Outdoor

Florida Living Outdoor reserves the right, at our own expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, in which case you will cooperate in asserting any available defenses.

13. Dispute Resolution and Governing Law

13.1 Mediation First

Before either party may file a lawsuit or initiate arbitration arising out of or relating to these Terms, the parties agree to attempt to resolve the dispute through good-faith mediation. The party initiating the dispute will provide written notice to the other party describing the dispute and proposing one or more qualified mediators. The parties will then engage in good-faith mediation for a period of at least thirty (30) days from the date of the notice.

Mediation will take place in Seminole County, Florida, or another location mutually agreed by the parties (or, where practical, by video conference). The cost of the mediator’s fees will be shared equally by the parties. Each party is responsible for its own attorneys’ fees and other costs incurred during mediation. Mediation discussions and offers of settlement are confidential and are not admissible in any subsequent proceeding.

13.2 If Mediation Does Not Resolve the Dispute

If the dispute is not resolved through mediation within the 30-day period (or any extension agreed to by the parties), either party may pursue the dispute through binding arbitration or through the courts of competent jurisdiction in Seminole County, Florida (or in the federal court covering that county). The choice of arbitration or court is at the election of the party initiating the post-mediation proceeding, subject to the other party’s right to compel arbitration where it has been agreed in writing.

13.3 Exceptions

Notwithstanding the mediation requirement above, either party may seek injunctive or other equitable relief in court at any time, including before completing mediation, to enforce intellectual property rights, to enforce confidentiality obligations, or to address an immediate threat of irreparable harm.

13.4 Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Sites are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The parties consent to the personal jurisdiction of the state and federal courts located in Seminole County, Florida (or the federal district covering that county) for any matter not subject to arbitration.

14. Changes to These Terms; Termination

14.1 Changes to These Terms

Florida Living Outdoor may modify these Terms from time to time. When we make material changes, we will update the “Effective Date” and “Last Updated” date at the top of this document and post the updated Terms on the Sites. Where required by law, we will provide additional notice. Your continued use of the Sites after the updated Terms take effect constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using the Sites.

14.2 Termination

Florida Living Outdoor may suspend or terminate your access to all or part of the Sites at any time, without notice and without liability, if we believe you have violated these Terms or for any other reason in our sole discretion. The provisions of these Terms that by their nature should survive termination — including Sections 4 (Information on the Sites), 5 (Project Contracts and Warranties), 7.1 (license to submitted content), 8 (Intellectual Property), 11 (Disclaimers and Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution and Governing Law), and 15 (General Provisions) — will survive termination.

15. General Provisions and Contact

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any signed project contract you have with Florida Living Outdoor, constitute the entire agreement between you and Florida Living Outdoor concerning your use of the Sites and supersede any prior or contemporaneous agreements, communications, or understandings between you and Florida Living Outdoor on that subject.

15.2 Severability

If any provision of these Terms is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15.3 No Waiver

Florida Living Outdoor’s failure to enforce any right or provision of these Terms is not a waiver of that right or provision. No waiver of any term will be deemed a continuing or further waiver of that term or any other term.

15.4 Assignment

You may not assign or transfer these Terms or any rights or obligations under these Terms without Florida Living Outdoor’s prior written consent. Florida Living Outdoor may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

15.5 Notices

Notices to Florida Living Outdoor under these Terms must be sent by email to [email protected] or by U.S. Mail to Florida Living Outdoor, LLC, 1579 Walsh Street, Oviedo, Florida 32765, with subject line or attention referencing the matter to which the notice relates. Notices to you may be sent to the email address or postal address you have most recently provided to Florida Living Outdoor or, if no contact information is on file, by posting on the Sites.

15.6 Headings

Section headings in these Terms are for convenience only and have no legal or contractual effect.

15.7 Contact

If you have questions about these Terms or about the Sites, you may contact us: